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Rental Terms and Conditions for Hindrum Fjordsenter
What You Should Know Before Booking
On this page, you’ll find the terms and conditions for renting holiday homes, boats, and additional services at Hindrum Fjordsenter. We want your experience to be safe and enjoyable – which is why it’s important that both you and we know what applies.
The terms are designed to protect both parties and ensure your stay is as smooth and enjoyable as possible. If you have any questions before or after booking, you’re always welcome to contact us.
1. General
1.1. These terms and conditions govern the rights and obligations between the tenant and Hindrum Fjordsenter upon entering into an agreement for the rental of holiday homes, boats, and/or additional services.
1.2. Information provided on the website www.hindrumfjordsenter.no, in marketing materials, and travel documents constitutes an integral part of the agreement. In the event of any conflict, the provisions in these terms shall prevail. Hindrum Fjordsenter disclaims responsibility for information provided by third parties.
1.3. The agreement becomes binding from the moment the tenant receives written confirmation from Hindrum Fjordsenter.
2. Payment
2.1. Upon booking, a deposit of 25% of the total price must be paid within 14 days. The remaining amount (75%) is due 30 days prior to the start of the rental period.
2.2. For bookings made 29 days or fewer before arrival, the full amount is due immediately upon agreement. Travel documents will be sent after payment is received.
2.3. Bookings shorter than one week may incur an additional fee of NOK 600 per unit.
2.4. Failure to pay within the specified deadlines constitutes a material breach, and Hindrum Fjordsenter reserves the right to cancel the agreement with prior notice. The tenant’s financial obligations are governed by Section 4.
2.5. A surcharge may apply for credit card payments made at the reception.
2.6. Hindrum Fjordsenter reserves the right to adjust prices after the contract is signed if there are verifiable changes in public taxes, exchange rates, transport, or other costs beyond the company’s control.
3. Changes
3.1. Changes to the booking can be made up to 56 days before arrival, subject to availability. The change must apply to the same destination and year. The total rental amount cannot be reduced. A change fee of NOK 500 applies.
4. Cancellation
4.1. Cancellations must be made in writing and are valid from the time Hindrum Fjordsenter confirms receipt.
4.2. The following cancellation fees apply:
4.2.1. Up to 50 days before arrival: 25%.
4.2.2. 49–35 days before arrival: 30%.
4.2.3. 34–20 days before arrival: 50%.
4.2.4. 19–8 days before arrival: 90%.
4.2.5. 7 days or less before arrival: 100%.
4.3. The rental agreement may be transferred to a third party upon written approval from Hindrum Fjordsenter. A transfer fee of NOK 600 applies. Both the new and original tenants are jointly liable for all obligations.
4.4. The tenant is responsible for securing suitable travel and/or cancellation insurance. EU/EEA citizens should bring their EHIC card. Hindrum Fjordsenter must be notified of cancellations; any claims must be submitted to the insurance provider.
5. Tenant Responsibilities
5.1. The tenant must handle the holiday home, boat, and equipment with due care and return the property in the same condition as upon check-in.
5.2. The tenant is required to leave the holiday home tidy. Even though final cleaning is included in the price, this does not release the tenant from doing the dishes, emptying the fridge, taking out the trash to the waste container, and general tidying in and around the house before departure. Bed linens must be removed and placed with used towels on the living room floor.
5.3. The tenant is liable for any damages, including those caused by co-travelers or persons the tenant grants access to the property.
5.4. A specified deposit is required per boat and is refundable upon return in agreed condition.
5.5. The tenant must possess legally required certifications to operate a boat. The tenant is also responsible for familiarizing themselves with current fishing regulations and other relevant laws.
5.6. Additional fees may apply for charging electric vehicles, caravans, motorhomes, or mobile cooling systems. These are arranged and paid locally.
5.7. The tenant is responsible for complying with passport, visa, and vaccination requirements. It is recommended to check entry regulations well in advance.
6. Arrival and Departure
6.1. Standard check-in time is 16:00 and check-out time is 10:00 unless otherwise agreed. Arrivals between 23:00 and 07:00 may incur a fee of NOK 800. Late arrivals must be communicated to the host.
7. Deficiencies and Complaints
7.1. Any deficiencies must be reported immediately and no later than 48 hours after arrival. Written complaints must be submitted within 30 days after the rental period. A response will be provided within 6 weeks.
7.2. A deficiency exists if the service deviates significantly from what was agreed. Minor deviations, including those caused by natural conditions, do not constitute a deficiency.
7.3. Differences in location, standard, and equipment, as well as deviations from promotional material, do not constitute deficiencies.
7.4. The tenant is required to limit damages and losses. Hindrum Fjordsenter must be given a reasonable period to correct the issue.
7.5. Hindrum Fjordsenter reserves the right to offer a substitute property of equivalent quality.
7.6. Hindrum Fjordsenter’s liability is limited to direct financial loss. Liability for indirect, consequential, or non-financial damages is disclaimed.
8. Liability of Hindrum Fjordsenter
8.1. Hindrum Fjordsenter disclaims liability for loss of personal belongings due to theft or external circumstances.
9. Force Majeure
9.1. In the event of force majeure, including war, natural disasters, epidemics, border closures, currency disruptions, strikes, etc., Hindrum Fjordsenter may cancel the agreement without liability. If return travel is included in the agreement, Hindrum will cover half of any additional costs. All other expenses are the tenant’s responsibility.
10. Privacy
10.1. Hindrum Fjordsenter complies with applicable data protection laws (GDPR). Personal data is processed only to the extent necessary for fulfilling agreements, customer service, and marketing. Read more in our privacy policy – where we explain how your data is handled with care and respect.
11. Disputes and Other Provisions
11.1. Any disputes shall be resolved amicably.
11.2. Errors and omissions excepted. Hindrum Fjordsenter is not financially liable for losses resulting from unintentional misinformation.
Contact
📧 post@hindrumfjordsenter.no
📞 +47 72 90 92 00
